Business process automation (BPA) is among the most popular technologies for businesses seeking to improve efficiency and productivity. However as the speed of market and customer demands continue to change at a rapid rate, business leaders are often confronted with the task of determining which processes can benefit from automation, and also how to implement the changes effectively.
A common adage in the BPA world is “don’t pave the cow path.” The implication being that automating a process without first looking at how it can be improved or changed or modified, could simply increase the severity of any flaws and lead to less efficient results. To ensure success with process automation, law firms should create a strategy that is comprehensive and practical. Pilot projects can be used to start small, and then expand. The definition of standard operating procedures clearly defining the roles of people who use the technology, and making sure that employees are properly trained are all essential to a successful implementation.
Law firm management software is a fantastic way to streamline a firm’s daily operations. It can create efficiencies that allow attorneys to do more work that is billable and reduce risks of compliance. It is also crucial to know what should not be automated and when humans are required.
In a competitive environment today, it is more easy than ever before for customers to quit if they’re unhappy or are delayed. To stay competitive, finding and implementing efficiencies like these will only become more important. The below processes are ideal candidates for law firm automation.